Cybozu Days Keynote Manuscript

Record the stories, including the ones you didn't use.

Summary Kozaneba

https://gyazo.com/932c41a881fad7b4de445dd084638553

1. in general: What's so great about AI these days?

Computers now understand "communication".

The reason I included the BigQuery keyword is because the previous section talks about connecting kintone as a front end to external services.

Computers, on the other hand, could not understand human speech. Therefore, to give instructions to computers, "programmers" had to write them using specialized "programming languages.

Computers have come to understand "communication," making conversations and discussions on groupware a subject that can be analyzed, and allowing non-programmers to give instructions to computers in Japanese.

I also cut "Conversations and discussions on groupware became an analyzable subject" here.

Because the two parallelisms, "Even non-programmers can now give instructions to a computer in Japanese," would confuse the listener.

When I thought about narrowing it down to one or the other, I thought "making conversations and discussions analyzable" would make everyone except those who work analytically say, "Analyze? What makes you happy?" and so on.

What will happen when Cybozu products, kintone and groupware are combined with AI?

Groupware's mechanism for storing and sharing information and discussions is a good match for AI.

The style of creating a "place for information sharing" recommended by Cybozu is particularly compatible.

why?

In a mail-like culture where information is owned by the individual, it is only reinforced by the individual.

Use it with a team to strengthen the team.

("Improving teamwork" gives a sense of communication, so "strengthening the team" is better.)

For example, with the advent of Mailwise, teams can now share the history of exchanges that were difficult to manage with personal mailers.

Information sharing strengthens the team.

You can imagine that "Mr. AI" is assigned to this shared place and shared team as a new employee.

Mr. AI" doesn't know much about his job yet, so we need to teach him in the future. On the other hand, unlike humans, it can work 24 hours a day.

For example, a 2023 paper has a study that looked at user satisfaction with AI-generated autoresponders.

User satisfaction was higher than with conventional auto-response emails. Also, when AI wrote a draft and a human reworked it and sent it, satisfaction was higher than when only a human wrote it.

This "reworking" is a kind of "teaching AI-san to do his job".

Everyone on the team will bring their knowledge together on the groupware to make their teammates' "Mr. AI" better.

The organization's use of knowledge is progressing.

What is important to utilize and introduce AI?

The current state of the art regarding AI is about where it was in 1995, when the Internet began to spread.

Cybozu was founded in 1997.

In 2000, Internet penetration reached 40% of the population, and Google and Amazon launched their services in Japan.

It is now about 25 years since then.

In other words, AI technology will spread from here, and a wide variety of services will be created in the future.

It is necessary to learn how to use this service to draw beneficial results.

Just like learning how to create a kintone application so you can improve your own business on your own.

Basically, you have to use it more and more and see for yourself how you learn.

To make it easier to do so, a ChatGPT-like service has been developed and operated within Cybozu.

And it is important to create a mechanism for knowledge sharing for AI utilization.

Just as the change from personal mailers to mail-wise was beneficial, it would be beneficial for ChatGPT-like services to move from being individually owned to being "groupware" shared by a team.

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